Privacy Policy

Privacy Policy

Codecom Group, consisting of the following entities Codecom Pty Ltd, Codecom (Hong Kong) Limited & Codecom LLC (“us”, “we”, or “our”) operates the www.codecom.co website (the “website”). Our address is 1/22 Buchanan Road Brooklyn Victoria 3012 Australia. You can contact us by post at the above address, by email at infor@codecom.co or by telephone on +61314 4055.

This Codecom Privacy Policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
We are not required to have a data protection officer, therefore any enquiries about our use of your personal data should be addressed to the contact details above.

We will not use or share your information with anyone except as described in this Privacy Policy. We use your Personal Information for providing and improving the website. By using the website, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms & Conditions, accessible at www.codecom.co.

Collection and Use of Information

(i) Web Contact Form

When you submit a general enquiry, technical support enquiry or sales support enquiry via our website, we ask you for your first and last name; phone number; your email address; post code, your enquiry type, and your brief message.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

Your enquiry is stored and processed in our Customer Relationship Management systems. We have a contractual agreement with the owners of these systems that commits them to providing an appropriate level of safeguards for your personal data. This data is stored on servers outside of the European Economic Area (EEA).

We will read your message and normally respond to you either via telephone or via email. We may ask for your consent to retain your information in our CRM system in order to send you further information that we think may be of interest to you.

We do not use the information you provide to make any automated decisions that might affect you.

We keep enquiry emails for one years. However, you may opt out at any time.

(ii) Pricing Enquiry

When you submit a pricing enquiry via our website, we ask you for your first and last name; your email address; your phone number; your company name; your post code; and brief message.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

Your enquiry is stored and processed in our Customer Relationship Management systems. We have a contractual agreement with the owners of these systems that commits them to providing an appropriate level of safeguards for your personal data. This data is stored on servers outside of the European Economic Area (EEA).

We will read your message and normally respond to you either via telephone or via email. We may ask for your consent to retain your information in our CRM system in order to send you further information that we think may be of interest to you.

We do not use the information you provide to make any automated decisions that might affect you.

We keep enquiry emails for one year. However, you may opt out at any time.

Marketing Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials about Codecom and other relevant information that may be of interest to you, such as technical information or product updates. You may opt out of receiving any, or all, of these communications from us by contacting us or by selecting Unsubscribe at the footer of any email communication sent to you from us.

Log Data

We collect information that your browser sends whenever you visit our website (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our website’s functionality. These third party service providers have their own privacy policies addressing how they use such information.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. Please see our Cookie Policy for further details.

This is the Cookie Policy for Codecom, accessible from www.codecom.co

What are cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

How we use cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The cookies we set

  • WordPress cookies

    WordPress uses cookies, or tiny pieces of information stored on your computer, to verify who you are. There are cookies for logged in users and for commenters.

    On login, wordpress uses the wordpress_[hash] cookie to store your authentication details. Its use is limited to the admin console area, /wp-admin/.

    After login, wordpress sets the wordpress_logged_in_[hash] cookie, which indicates when you’re logged in, and who you are, for most interface use.

    WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.

    For more information read the WordPress Codex

  • Email newsletters related cookies

    This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

  • Forms related cookies

    When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

  • Site preferences cookies

    In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

  • As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

  • Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Google+, Facebook, Twitter, Instagram, YouTube, Instagram and Linkedin, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

If you are looking for more information then you can contact us at info@codecom.co

Compliance with Laws

We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our website.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

International Transfer

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside Australia and choose to provide information to us, please note that we transfer the information, including Personal Information, to Australia and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Links to Other Sites

Our website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Personal Data

Codecom does not intend to collect information from children under the age of sixteen (16) without the consent of the child’s parent or legal guardian. Children under the age of sixteen (16) should only submit information to Codecom with the prior consent of their parent or legal guardian. If your child has submitted personal data to Codecom and you would like to request that such information be removed, please contact us as provided below and we will use reasonable efforts to ensure such information is removed.

Your Rights as a Data Subject

The EU GDRP (General Data Protection Regulations) makes provisions for the treatment of personal data and associated rights by EU citizens. At Codecom, in addition to our compliance with these regulations with regards to EU citizens, as a matter of good governance and accountability, we are extending the same rights to all of our data subjects.

You can ask us what information we hold about you, and can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

To submit a request regarding your personal data by email or post, please download the Data Subject Request Form and forward it to us via the contact details at the top of this Privacy Policy. You can also make a request by  telephone.

Your Right to Complain

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, if you are an EU citizen, you can also contact your country’s data protection authorities. For a list of contact details please see http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.

Changes to our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. This Privacy Policy was last updated on 7 June 2018.

Contact Us

If you have any questions about this Privacy Policy, please contact us via info@codecom.co.