Returns will not be accepted without a predetermined Return Authorisation number, provided by Codecom.
In order to receive a return authorisation, a return request must be made within 30 days of material receipt. Credit will be issued for goods returned with prior Codecom approval and with a current return authorisation (RA) number.
Return Authorisations must be coordinated through email@example.com
Codecom will only accept the return of materials that were purchased from Codecom.
Goods approved for return should be sent back to the authorised Codecom warehouse within 30 days of return approval.
Approved return material must be new, unopened and in the original package in order to receive credit. Material returned within 30 days of material receipt may not be subject to a re-stocking charge. Codecom reserves the right to apply re-stock charges to any return.
Codecom reserves the right to deny return authorisation for product customized in any way (customs cables).
Any non-stock product that cannot be returned to Codecom’s material vendor will not receive return authorisation and will not be credited.
Material deemed not creditable will either be scrapped or returned to the customer at the customer’s expense.